Frequently Asked Questions

What is a Virtual Assistant?

A Virtual Assistant is a remote worker who provides various services to businesses or entrepreneurs from a distant location. Services can be administrative support, email management, appointment scheduling, making travel arrangements, conducting research, managing social media accounts, performing data entry, and more. Don't hesitate to Contact us to learn more about pricing based on your needs.

How can a Virtual Assistant help my business?

The advantage of hiring a human virtual assistant is the ability to delegate tasks that require a human touch, creativity, and judgment. They can adapt to individual preferences, provide personalized assistance, and handle tasks that may be too complex or sensitive for automated systems. A VA can help your business by handling various tasks efficiently, allowing you to focus on strategic priorities, improve productivity, and scale your operations effectively.

How does the pricing work for your services?

Our pricing is based on the complexity and volume of the tasks. We offer hourly rates, weekly rates, and monthly packages, all tailored to fit the unique needs of your business.  Please don't hesitate to reach out so we can devise the right package for you.

What software programs are you familiar with?

Some of the software applications with which we are familiar or proficient are listed below.  However, we are always willing to learn new ones for you!

Accounting and Finance:

  1. QuickBooks
  2. FreshBooks
  3. Wave Accounting

Customer Relationship Management (CRM):

  1. Salesforce
  2. HubSpot CRM
  3. Microsoft Dynamics 365
  4. VipeCloud
  5. Zoho

Project Management:

  1. Asana
  2. Basecamp
  3. Jira
  4. Microsoft Project
  5. Monday.com
  6. Trello

Human Resources (HR) and Payroll:

  1. BambooHR
  2. Workday
  3. Zenefits

Communication and Collaboration:

  1. DialPad
  2. Google Meet
  3. Microsoft Teams
  4. Project Broadcast
  5. Skipio
  6. Skype for Business
  7. Slack
  8. Voxer
  9. Zoom

Marketing and Sales:

  1. ActiveCampaign
  2. Boards
  3. Canva
  4. Constant Contact
  5. HubSpot
  6. Nextdoor
  7. SalesForce Sales Cloud
  8. Mailchimp

Inventory Management:

  1. inFlow Inventory
  2. NetSuite ERP
  3. Pirate Ship

Business Intelligence and Analytics:

  1. Microsoft Power BI
  2. Google Analytics

Content Design & Creation:

  1. Canva
  2. GoDaddy
  3. Snip n' Sketch
  4. Eye Dropper
  5. Pic Collage
  6. Unsplash
  7. Webador
  8. Wix

Social Media Management:

  1. Boards
  2. Facebook
  3. Instagram
  4. LinkTree
  5. Linkedin
  6. Pinterest
  7. VipeCloud
  8. Voxer

Scheduling, Calendars and Time Tracking:

  1. Bamboo HR
  2. Calendly
  3. Clockify
  4. Excel
  5. Google Sheets
  6. Google Mail
  7. Outlook

Document Management and Collaboration:

  1. Box for Business
  2. Dropbox Business
  3. Evernote Business
  4. Google Workplace
  5. iCloud
  6. Microsoft SharePoint
  7. OneNote

Miscellaneous:

  1. Amazon
  2. Bit.ly
  3. Google Maps
  4. LawDepot (and others)
  5. Pirate Ship
  6. TenantScreening

How many years of experience have you had as a VA?

After more than 15 years in management-level administration, which included the same tasks and duties as a virtual assistant, we have over five (5) years of experience working as a remote Virtual Assistant.

How do you ensure confidentiality and maintain security when handling sensitive information?

Ensuring confidentiality and maintaining security when handling sensitive information is crucial for a virtual assistant. Here are some strategies and practices that can help achieve this:

  1. Use Secure Communication Channels: Utilize encrypted communication platforms and email services to exchange sensitive information securely. Tools like Signal, ProtonMail, or encrypted messaging within project management platforms can offer added security.

  2. Implement Access Controls: Limit access to sensitive information by providing access only to those who absolutely need it. Use password protection, two-factor authentication, and role-based access controls to ensure that data is only accessible to authorized individuals.

  3. Data Encryption: Encrypt sensitive files and documents both in transit and at rest. This ensures that even if data is intercepted, it remains unreadable without the encryption key.

  4. Secure Password Management: Encourage the use of strong, unique passwords for all accounts and systems. Consider using a password manager to securely store and manage passwords.

  5. Regular Security Training: Provide ongoing training to virtual assistants on best practices for security and confidentiality. This can include awareness of phishing attacks, social engineering tactics, and how to recognize and report security incidents.

  6. Non-disclosure Agreements (NDAs): Require virtual assistants to sign NDAs to legally bind them to confidentiality agreements. Clearly outline the scope of sensitive information and the consequences of breaching confidentiality.

  7. Secure File Sharing: Use secure file-sharing services with end-to-end encryption for transferring sensitive documents or data. Ensure that links are password protected and have expiration dates to limit access.

  8. Secure Workspace: Ensure that virtual assistants have a secure and private workspace when working remotely. This can include using secure internet connections, avoiding public Wi-Fi networks, and securing physical work devices.

  9. Regular Security Audits: Conduct regular audits of security practices and protocols to identify any vulnerabilities or areas for improvement. This can help ensure that security measures remain up-to-date and effective.

  10. Vendor Security Assessments: If using third-party tools or services, conduct thorough security assessments to ensure they meet your security standards and comply with relevant regulations.

Are you comfortable with learning new skills or tools if required for the job?

Yes, in fact over the most recent five-year period, new software and programs that have been added to our skill-set are:

  • ChatGPT
  • Canva
  • Salesforce
  • Asana
  • Monday.com
  • GoogleChat
  • Jira
  • DialPad
  • Fortune Builders
  • Realeflow
  • Launch Control
  • Zapier
  • and more!

What is your work availability and flexibility?

We are available Monday through Friday, between the hours of 9:00 AM MST and 3:00 PM MST.  We are also available outside of those times upon request and need.  We are flexible!

Can you provide references or testimonials from previous clients or employers?

Yes, upon request.  There are two testimonials provided by recent clients on this website!